Shipping, Returns & Custom Orders

Last Updated: September 4, 2026

At Skulls Tees, we produce both ready-to-order designs from the VAULT and custom apparel created specifically for our customers. Because these orders work differently, our return and cancellation policies vary depending on what you purchase.

If something isn’t right with your order, contact us. We want to address genuine production problems quickly and fairly.

Shipping

Orders are shipped to the address provided when your order is placed.

Shipping and delivery dates are estimates unless we have specifically agreed to a guaranteed deadline in writing.

Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside our control, including carrier delays, weather, transportation disruptions, or incorrect shipping information.

Please double-check your shipping address before completing your order.

If a package is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply to resend the order.

Local Pickup or Delivery

When local pickup or delivery is available for an order, arrangements will be communicated directly with the customer.

Availability of local pickup or delivery may vary by order and is not guaranteed for all purchases.

VAULT Orders

The Skulls Tees VAULT contains designs available for individual purchase through our website.

Many VAULT products are decorated specifically after an order is placed rather than pulled from a warehouse of finished merchandise.

Because of this, please carefully review your:

  • Garment selection
  • Color
  • Size
  • Quantity
  • Shipping information

before submitting your order.

VAULT Returns & Exchanges

We accept returns or exchanges of eligible VAULT apparel within 30 days of delivery. Items must be unworn, unwashed, unused, and in original condition.

For returns or exchanges due to size, fit, color preference, or another customer preference, the customer is responsible for return shipping. Original shipping charges are not refundable.

If we send the wrong product, wrong size, wrong design, or your item arrives damaged or has a qualifying production defect, contact us as soon as possible. Skulls Tees will work with you to make it right through an appropriate replacement, reproduction, exchange, credit, or refund. When the problem is our error or a qualifying defect, Skulls Tees will cover reasonable return or replacement shipping costs.

Items that have been worn, washed, altered, or damaged after delivery cannot be returned unless the issue involves a qualifying defect that was present when the product was received.

Approved refunds will be processed within 3–5 business days after we receive and inspect the returned item. Your bank or payment provider may require additional time for the refund to appear in your account.

Size Exchanges

Need a different size? Eligible VAULT apparel may be exchanged within 30 days of delivery, provided it is unworn, unwashed, unused, and in original condition.

Customers are responsible for return shipping when exchanging an item because of size or fit. Contact us before sending an item back so we can provide return instructions and confirm availability of the replacement size.

Custom Apparel Orders

Custom apparel is produced specifically for you, your organization, business, event, dive shop, resort, team, or group.

Because custom merchandise cannot normally be resold, approved custom orders are generally final once production begins.

Before production, customers are provided an opportunity to review applicable project details, which may include:

  • Artwork and logos
  • Spelling and wording
  • Garment style
  • Garment color
  • Sizes
  • Quantities
  • Print locations
  • Approximate artwork size and placement
  • Other project specifications

Please review your approval carefully.

Your approval authorizes Skulls Tees to produce the order according to the approved specifications.

Changes After Approval

Need to change something? Contact us as quickly as possible.

If production has not started and materials have not yet been committed, we will make reasonable efforts to accommodate your request.

Once garments, transfers, or other materials have been ordered or production has begun, changes may result in:

  • Additional charges
  • Replacement material costs
  • Artwork or setup charges
  • Production delays

Some changes may no longer be possible after production begins.

Custom Order Cancellations

Contact us immediately if you need to cancel a custom order.

Before materials are ordered or production begins, we may be able to cancel the order and refund eligible amounts.

Once we have incurred costs specifically for your project, those costs may be deducted from any available refund.

These costs may include garments, transfers, materials, supplier shipping, artwork preparation, setup, and other work already completed.

Once production has begun, custom orders generally cannot be canceled.

Custom Order Returns

Custom-decorated merchandise generally cannot be returned or exchanged because of:

  • Customer-approved artwork
  • Customer-approved spelling or wording
  • Sizes selected by the customer
  • Change of mind
  • Normal garment manufacturing variations
  • Minor print-placement variations
  • Reasonable differences between colors displayed on a screen and the finished printed product

If we make a production error that causes the finished product to differ materially from your approved specifications, contact us within 7 days of receiving the order.

Please provide photographs and a description of the issue.

We will review the affected items and, when appropriate, repair, reproduce, replace, credit, or refund the affected portion of the order.

Print & Garment Variations

Apparel decoration is a hands-on production process, and garments themselves are manufactured by third parties.

Small variations are normal.

These can include minor differences in:

  • Print placement
  • Artwork dimensions between garment sizes
  • Garment measurements
  • Fabric characteristics
  • Garment color between manufacturing batches
  • Printed color compared with a computer or phone screen

These reasonable variations are not considered production defects.

Damaged or Incorrect Orders

If your package arrives damaged, contains an incorrect item, or you believe there is a production problem, please contact us within 7 days of delivery.

Include:

  • Your name
  • Order or invoice number, if available
  • A description of the problem
  • Photographs of the affected item(s)

Please do not discard damaged merchandise or packaging until we have had an opportunity to review the issue.

International Shipping

International orders may be subject to customs processing, import duties, taxes, brokerage fees, or other charges imposed by the destination country or transportation provider.

Unless otherwise agreed in writing, these destination charges are the responsibility of the customer or recipient.

Customs processing can also affect delivery times.

Product Care

Proper care makes a big difference in the life of decorated apparel.

Follow the care instructions provided with your garment or order.

Damage caused by improper washing, drying, ironing, bleaching, chemical exposure, or other improper care is not considered a production defect.

Questions? Talk to Us.

We’re a small apparel business, not a giant warehouse with a robot guarding the returns desk.

If something has gone wrong with your order, contact us and give us an opportunity to look at it.

Skulls Tees & Clothing Company
A business of Twisted Palms Ventures, Inc.

10330 Hwy 6
Ste D #5006
Missouri City, TX 77459

Phone: 346.800.4258
Email: founder@skullstees.com